I have always loved the excitement, shopping, and dining. I visit Harrah's usually 2-3 times per year. If you have a problem or a question about one of the slots just push the help button and wait until you realize that no one is coming.ĭefinitely pass on coming to this casino. Huge casino but after two days I gave up trying to get a seat at a blackjack table. I especially liked how we were charged full price for each coffee refill at breakfast. The business theme of the food and beverage manager seems to be get every nickel and dime possible from the customers. As such the employees act like they would really like to be working somewhere else. The restaurants and bars are nice but are grossly understaffed. No action after five calls to the front desk. If you have a problem, such as the non-stop barking from the dog that was left in the room next to ours, forget about getting any help whatsoever from the hotel staff. The rooms, once you can finally get into yours (a friend had to wait until 8:30 pm until his room was ready), are nice but forget about prompt housecleaning because there is none. I have been to numerous casinos/hotels and have never been to one where the patrons are treated as poorly as they are at the Harrahs Cherokee.

It is sad that Harrahs has to rob the people to stay open I tried several machines and they were all the same, put in a $20 bill play 15 hands and move on. Every body was complaining about how tight the machines were playing and if you did hit a bonus the pay out was so small it was a joke. As for the play, in 8 hours I was in the Casino I heard 1 announcement of a big win, I did not see any big jack pots or payouts. As for the casino I did not have my temp checked as posted, I did not see any cleaning of machines between players, social distancing was less than 3 feet instead of 6 feet and as more players showed up more machines were opened which reduced the distance even more. There was dirty towels left in the shower and all corners had dust and mold build up. I went to Harrahs for a 1 night stay to maintain my Diamond elite status and requested a non smoking room but the hotel said all that was available was a smoking room, The hotel room smelled so strong of cigar smoke that a can of Lysol did not help.

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