If you have specific questions about these procedures and protocols, please direct inquiries to our team via our contact form.I’ve had a good amount of sandia casino hours the past several years, so I wanted to highlight it here.

Your health and safety is very important to us. Q: How do I access my win-loss statement?Ī: Guests can request their win-loss statement here. Emotional support, therapy, comfort, or companion animals do not qualify as service animals under Title III of the Americans with Disabilities Act and will be asked to be removed from the premises. A Guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises. Service animals should rest in the seating area of the Guest with a disability, rather than in the aisle. Q: Are Service Animals allowed on the property?Ī: Service animals are welcome inside all public areas of the property, but must, at all times, remain on a leash or in a service harness. However, designated outside smoking areas have been established. FAQs FOR OUR GUESTSĪ: We are a non-smoking property at this time.

The frequency of cleaning and sanitizing will be increased in all working areas with an emphasis on frequent contact surfaces. TEAM MEMBER SAFETY MEASURESĪll team members have been vaccinated and masks are now optional while on shift. We recommend to our guests and team members that the elevator’s capacity should not exceed four (4) people at one time. Our advanced HVAC system utilizes both 100% outside air as well as a secondary Electrostatic Air Filtration system to remove residual contaminants such as biological pathogens and viruses. The frequency of cleaning and sanitizing continues in all public spaces with an emphasis on frequent contact surfaces including hotel rooms, slot machines and chairs, table games rails and chairs, elevators, door handles, public restrooms, cage counters, kiosks including ATM, and seating area. Sanitation wipes and sanitizing stations are available throughout the property. Temperature checks will no longer be taken. The mask mandate will be optional for all guests visiting the Resort & Casino, Amphitheater, Sandia Golf, Green Reed Spa, Bien Mur Gift Shop & Market and Convenience stores. The health and safety of guests and team members is the top priority at Sandia Resort & Casino.Įffective Friday February 18, 2022.

SANDIA RESORT & CASINO COMMITMENT TO SAFETY

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